Data protection

Personal data (hereinafter referred to as "data") are processed by us only as necessary and for the purpose of providing a functional and user-friendly website, including its contents and the services offered there.

Pursuant to Art. 4 no. 1. of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as "GDPR"), "processing" means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of the processing. In addition, we inform you below about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data under their own responsibility.

Our privacy policy is structured as follows:

I. Information about us as data controllers
II. Rights of users and data subjects
III. Information on data processing

I. Information about us as the responsible party

The responsible provider of this website in terms of data protection law is:

Physiotherm Holding GmbH
Physiothermstrasse 1
A-6065 Thaur / Innsbruck
Tel: +43 5223 54777
Fax: +43 5223 54777-1022

Email: datenschutz@physiotherm.com

II. Rights of users and data subjects

With regard to the data processing described in more detail below, users and data subjects have the right to

• to confirmation as to whether data concerning them are being processed, to information about the data being processed, to further information about the data processing and to copies of the data (cf. also Art. 15 DSGVO);
• to correct or complete incorrect or incomplete data (cf. also Art. 16 DSGVO);
• to the immediate erasure of the data relating to them (cf. also Art. 17 of the GDPR), or, alternatively, insofar as further processing is necessary pursuant to Art. 17(3) of the GDPR, to restriction of processing in accordance with Art. 18 of the GDPR;
• to receive the data concerning them and provided by them and to transfer this data to other providers/controllers (cf. also Art. 20 GDPR);
• to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection provisions (cf. also Art. 77 of the GDPR).

In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider about any correction or deletion of data or restriction of processing that takes place on the basis of Articles 16, 17 (1), 18 DSGVO. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding the above, the user has a right to information about these recipients.

Likewise, users and data subjects have the right to object to the future processing of data concerning them in accordance with Art. 21 DSGVO, insofar as the data is processed by the provider in accordance with Art. 6 para. 1 lit. f) DSGVO. In particular, an objection to data processing for the purpose of direct advertising is permitted.

III. Information on data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any statutory retention obligations and no other information is provided below on individual processing procedures.

Server data

For technical reasons, in particular to ensure a secure and stable internet presence, data is transmitted by your internet browser to us or to our web space provider. These so-called server log files are used to collect, among other things, the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the website(s) of our website that you visit, the date and time of the respective access as well as the IP address of the internet connection from which the use of our website takes place.

The data collected in this way is temporarily stored, but not together with other data about you.

This storage takes place on the legal basis of Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the improvement, stability, functionality and security of our website.

The data will be deleted again after seven days at the latest, unless further storage for evidence purposes is required. Otherwise, the data is exempt from deletion in whole or in part until the final clarification of an incident.

Cookies

Change cookie settings

a) Session cookies / session cookies

We use so-called cookies with our website. Cookies are small text files or other storage technologies that are placed and stored on your end device by the internet browser you use. These cookies process certain information about you on an individual basis, such as your browser or location data or your IP address.

This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function.

The legal basis for this processing is Art. 6 para. 1 lit b.) DSGVO, insofar as these cookies data are processed for contract initiation or contract processing.

If the processing does not serve to initiate or execute a contract, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is Art. 6 para. 1 lit. f) DSGVO.

When you close your internet browser, these session cookies are deleted.

b) Third-party cookies

Where applicable, cookies from partner companies with which we cooperate for the purpose of advertising, analysis or the functionalities of our website are also used with our website.

Please refer to the following information for details on this, in particular the purposes and legal bases of the processing of such third-party cookies.

c) Elimination option

You can prevent or restrict the installation of cookies by setting your internet browser. You can also delete cookies that have already been stored at any time. However, the steps and measures required for this depend on the specific internet browser you use. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you use. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support.

However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be fully used.

Contract processing

The data provided by you for the purpose of using our range of goods and/or services is processed by us for the purpose of processing the contract and is necessary to this extent. Conclusion and processing of the contract are not possible without the provision of your data.

The legal basis for the processing is Art. 6 para. 1 lit. b) DSGVO.

We delete the data once the contract has been fully processed, but must observe the retention periods under tax and commercial law.

As part of the contract processing, we pass on your data to the transport company commissioned with the delivery of the goods or to the financial service provider, insofar as the transfer is necessary for the delivery of the goods or for payment purposes.

The legal basis for the transfer of the data is then Art. 6 para. 1 lit. b) DSGVO.

Customer account / registration function

If you create a customer account with us via our website, we will collect and store the data you entered during registration (e.g. your name, address or e-mail address) exclusively for pre-contractual services, for the fulfilment of the contract or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to be able to offer you the so-called notepad function). At the same time, we will store your IP address and the date of your registration along with the time of day. Of course, this data will not be passed on to third parties.

Within the scope of the further registration process, your consent to this processing is obtained and reference is made to this data protection declaration. The data collected by us in this process will be used exclusively for the provision of the customer account.

Insofar as you consent to this processing, Art. 6 para. 1 lit. a) DSGVO is the legal basis for the processing.

If the opening of the customer account also serves pre-contractual measures or the fulfilment of the contract, the legal basis for this processing is also Art. 6 para. 1 lit. b) DSGVO.

In accordance with Art. 7 (3) DSGVO, you can revoke the consent you have given us to open and maintain the customer account at any time with effect for the future. To do so, you only need to inform us of your revocation.

The data collected in this respect will be deleted as soon as processing is no longer necessary. However, we must observe retention periods under tax and commercial law.

Newsletter

If you register for our free newsletter, the data you requested for this purpose, i.e. your email address and - optionally - your name and address, will be transmitted to us. At the same time, we store the IP address of the internet connection from which you access our website as well as the date and time of your registration. During the further registration process, we will ask for your consent to send you the newsletter, describe the content in detail and refer to this data protection declaration. We use the data collected in this process exclusively for sending the newsletter - it is therefore not passed on to third parties in particular.

The legal basis for this is Art. 6 para. 1 lit. a) DSGVO.

In accordance with Art. 7 (3) DSGVO, you can revoke your consent to receive the newsletter at any time with effect for the future. To do so, you only need to inform us of your revocation or click on the unsubscribe link contained in each newsletter.

Contact requests / contact possibility

If you contact us via the contact form or e-mail, the data you provide will be used to process your enquiry. The provision of the data is necessary for processing and answering your enquiry - without their provision we cannot answer your enquiry or at best only to a limited extent.

The legal basis for this processing is Art. 6 para. 1 lit. b) DSGVO.

Your data will be deleted as soon as your enquiry has been finally answered and there are no legal obligations to retain the data, e.g. in the case of subsequent contract processing.

User contributions, comments and ratings

We offer you the opportunity to publish questions, answers, opinions or evaluations, hereinafter referred to as "contributions", on our website. If you make use of this offer, we will process and publish your contribution, the date and time of submission and the pseudonym used by you, if applicable.

The legal basis for this is Art. 6 para. 1 lit. a) DSGVO. In accordance with Art. 7 (3) DSGVO, you can revoke your consent at any time with effect for the future. To do so, you only need to inform us of your revocation.

In addition, we also process your IP and email address. The IP address is processed because we have a legitimate interest in taking or supporting further action if your contribution infringes the rights of third parties and/or it is otherwise unlawful.

The legal basis in this case is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the legal defence that may be necessary.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google". Through the certification according to the EU-US Privacy Shieldhttps://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google guarantees that the data protection requirements of the EU are also complied with when processing data in the USA.

The Google Analytics service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transmitted to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymisation function. This function allows Google to truncate the IP address within the EU or EEA.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and of the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the internet.

Google states that it does not link your IP address with other data. In addition, Google providesfurther information on data protection law at https://www.google.com/intl/de/policies/privacy/partners , for example on the options for preventing the use of data .In addition, Google offers a so-called deactivation add-on and further information on thisathttps://tools.google.com/dlpage/gaoptout?hl=de . This add-on can be used with the most common data protection software.This add-on can be installed with the usual Internet browsers and offers you further control over the data that Google collects when you access our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services. Of course, you can also find out whether and which other web analytics services we use in this privacy policy.

Google Maps

We use Google Maps on our website to display our location and to create directions. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google". Through the certification according to the EU-US Privacy Shieldhttps://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google guarantees that the data protection requirements of the EU are also complied with when processing data in the USA .To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when you access our website. If you call up the Google Maps component integrated into our website, Google will store a cookie on your terminal device via your internet browser. In order to display our location and provide directions, your user settings and data are processed. We cannot exclude the possibility that Google uses servers in the USA. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in optimising the functionality of our website.

The connection to Google established in this way enables Google to determine which website your request was sent from and to which IP address the directions should be sent.

If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your internet browser. Details on this can be found above under the item "Cookies".

In addition, the use of Google Maps and the information obtained via Google Maps is subject to the Google Terms of Use https://policies.google.com/terms?gl=DE&hl=de and the Terms and Conditions for Google Mapshttps://www.google.com/intl/de_de/help/terms_maps.html.

In addition, Google offers

https://adssettings.google.com/authenticated

https://policies.google.com/privacy

for further information.

Google Fonts

We use Google Fonts on our website to display external fonts. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".

Google's certification under the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active guarantees that the EU's data protection requirements are also complied with when processing data in the USA.

To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimisation and economic operation of our website.

Through the connection to Google established when you call up our website, Google can determine from which website your request was sent and to which IP address the display of the font is to be transmitted.

Google offers under

https://adssettings.google.com/authenticated

https://policies.google.com/privacy

for further information, in particular on the possibilities of preventing the use of data.

"Facebook" social plug-in

We use the plug-in of the social network Facebook on our website. Facebook is an internet service of facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is in turn operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as "Facebook".

Through certification under the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active Facebook guarantees that EU data protection requirements are also complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website.

Facebook provides further information about the possible plug-ins and their respective functionsat https://developers.facebook.com/docs/plugins/ .

If the plug-in is stored on one of the pages of our website that you visit, your internet browser downloads a representation of the plug-in from the Facebook servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged in to Facebook while visiting one of our websites with the plug-in, the information collected by the plug-in from your specific visit will be recognised by Facebook. Facebook may assign the information collected in this way to your personal user account there. If you use the Facebook "Like" button, for example, this information will be stored in your Facebook user account and may be published via the Facebook platform. If you wish to prevent this, you must either log out of Facebook before visiting our website or prevent the loading of the Facebook plug-in by using an add-on for your internet browser.

Facebook provides further information on the collection and use of data as well as your rights and protection options in this regard in thedata protection information availableat https://www.facebook.com/policy.php .

"Twitter" social plug-in

We use the plug-in of the social network Twitter on our website. Twitter is an internet service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, hereinafter referred to as "Twitter". Through the certification according to the EU-US Privacy Shield ("EU-US Privacy Shield") https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active, Twitter guarantees that the data protection requirements of the EU are also complied with when processing data in the USA .The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website.

If the plug-in is stored on one of the pages of our website that you visit, your internet browser downloads a representation of the plug-in from the servers of Twitter in the USA. For technical reasons, it is necessary for Twitter to process your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged in to Twitter while visiting one of our websites with the plug-in, the information collected by the plug-in from your specific visit will be recognised by Twitter. Twitter may assign the information collected in this way to your personal user account there. If, for example, you use the so-called "Share" button from Twitter, this information will be stored in your Twitter user account and possibly published via the Twitter platform. If you wish to prevent this, you must either log out of Twitter before visiting our website or make the appropriate settings in your Twitter user account.

Twitter provides further information on the collection and use of data as well as your rights and protection options in this regard in thedata protection information availableat https://twitter.com/privacy .

YouTube

We use YouTube on our website. This is a video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube".YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google". Through certification under the EU-US Privacy Shieldhttps://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google, and thus also its subsidiary YouTube, guarantees that the EU data protection requirements are also complied with when processing data in the USA .We use YouTube in connection with the "extended data protection mode" function in order to be able to show you videos. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website. According to YouTube, the "enhanced data protection mode" function means that the data described in more detail below is only transmitted to the YouTube server when you actually start a video.

Without this "enhanced data protection", a connection to the YouTube server in the USA is established as soon as you call up one of our Internet pages on which a YouTube video is embedded. This connection is necessary in order to be able to display the respective video on our website via your internet browser. In the course of this, YouTube will at least record and process your IP address, the date and time as well as the website you visited. In addition, a connection to Google's "DoubleClick" advertising network is established.

If you are logged into YouTube at the same time, YouTube will assign the connection information to your YouTube account. If you would like to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account.

For the purpose of functionality and to analyse user behaviour, YouTube permanently stores cookies on your end device via your internet browser. If you do not agree to this processing, you have the option of preventing the storage of cookies by making a setting in your internet browser. You can find more information on this above under "Cookies".

Google provides further information on the collection and use of data as well as your rights and protection options in this respect in thedata protection notices availableat https://policies.google.com/privacy .

Web analytics Hotjar

We use Hotjar on our website. This is a web analytics service provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, hereinafter referred to as "Hotjar".

Hotjar is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Hotjar enables us to log and evaluate your usage behaviour on our website, such as your mouse movements or mouse clicks. However, your visit to our website is anonymised. In addition, Hotjar evaluates information about your operating system, your Internet browser, incoming or outgoing links, the geographical origin as well as the type and trigger of the terminal device you are using and processes this information for statistical purposes. Hotjar can also obtain direct feedback from you. In addition, Hotjar offersfurther data protection informationat https://www.hotjar.com/privacy .

In addition, you have the option of ending the analysis of your usage behaviour by way of the so-called opt-out. By confirming the link https://www.hotjar.com/opt-out ,a cookie is stored on your end device via your internet browser, which prevents further analysis. Please note, however, that you will have to click on the above link again if you delete the cookies stored on your terminal device.

Google AdWords with conversion tracking

In our website, we use the advertising component Google AdWords and the so-called conversion tracking. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".

Through certification under the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google guarantees that EU data protection requirements are also complied with when processing data in the USA.

We use conversion tracking for the targeted advertising of our offer. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

If you click on an ad placed by Google, the conversion tracking we use saves a cookie on your terminal device. These so-called conversion cookies lose their validity after 30 days and do not serve to identify you personally.

If the cookie is still valid and you visit a specific page of our website, both we and Google can evaluate that you have clicked on one of our ads placed on Google and that you have subsequently been redirected to our website.

Google uses the information collected in this way to provide us with statistics about visits to our website. In addition, we receive information about the number of users who have clicked on our ad(s) and about the pages of our website that were subsequently accessed. However, neither we nor third parties who also use Google AdWords are able to identify you in this way.

You can also prevent or restrict the installation of cookies through the corresponding settings of your internet browser. At the same time, you can delete cookies already stored at any time. However, the steps and measures required for this depend on your specific Internet browser used. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support.

Furthermore, Google also offers

https://services.google.com/sitestats/de.html

http://www.google.com/policies/technologies/ads/

http://www.google.de/policies/privacy/

for further information on this topic and in particular on the possibilities of preventing the use of data.

Raffle

We offer you the opportunity to participate in competitions via our website. If you participate in one of our competitions, the data you enter when participating will be processed without your further consent, but of course exclusively for the purpose of carrying out and processing the respective competition.

Within the scope of processing the competition, we will pass on your data to the transport company commissioned with the delivery of the goods or to a financial service provider, insofar as the transfer is necessary for the delivery or payment of your prize. If your data is published in the event of a win, you will be informed of this as part of the declaration of consent.

The legal basis for the transfer of the data is then Art. 6 para. 1 lit. b) DSGVO.

You can revoke your consent to the processing of data for participation in our competitions at any time with effect for the future in accordance with Art. 7 (3) DSGVO. To do so, you only need to inform us of your revocation.

Online job applications / publication of job advertisements

We offer you the opportunity to apply to us via our website. For these digital applications, your applicant and application data will be collected and processed electronically by us for the purpose of handling the application process.

The legal basis for this processing is Section 26 (1) sentence 1 BDSG in conjunction with Art. 88 (1) DSGVO. Art. 88 para. 1 DSGVO.

If an employment contract is concluded after the application process, we will store the data you submitted during the application in your personnel file for the purpose of the usual organisational and administrative process - of course in compliance with the more extensive legal obligations.

The legal basis for this processing is also Section 26 (1) sentence 1 BDSG in conjunction with Art. 88 (1) DSGVO. Art. 88 para. 1 DSGVO.

If an application is rejected, we automatically delete the data submitted to us two months after notification of the rejection. However, the deletion does not take place if the data requires longer storage of up to four months or until the conclusion of legal proceedings due to legal provisions, e.g. due to the obligation to provide evidence according to the AGG.

The legal basis in this case is Art. 6 para. 1 lit. f) DSGVO and Section 24 para. 1 no. 2 BDSG. Our legitimate interest lies in the legal defence or enforcement.

If you expressly consent to your data being stored for a longer period of time, e.g. for your inclusion in a database of applicants or interested parties, the data will be processed on the basis of your consent. The legal basis is then Art. 6 para. 1 lit. a) DSGVO. However, you can of course revoke your consent at any time in accordance with Art. 7 Para. 3 DSGVO by making a declaration to us with effect for the future.